Knowledge Base
Items & Shops

No Access to Premium Outlet?

Everyone should have access to the Premium Outlet, including purchasing from the Treasure Chests and Velvet Berry Shops as well as purchasing Berry Tokens for real world currency in USD.

Is it preventing you from purchasing Berry Tokens? Issues with your payment or PayPal cannot be helped by Wonderberry as that would be fault in PayPal's systems or issues with your card. Case by Case details and transactions can be handled with Wonderberry Staff by submitting a ticket.

No Items are displaying in Treasure Chests or Velvet Berry? There may not be items on sale at those shops at this time, each of these items have a Retirement Date attached and thus will automatically become unavailable and be taken off the market.